Customer Service Centre

OPENING MONDAY, 29 MAY 2017

 

Open 8.30am to 4.30pm, Monday to Friday
Shop 8-10 Market Arcade
Hannan Street, Kalgoorlie
Phone: 9021 9600.

The City of Kalgoorlie-Boulder is coming to you with the opening of the Customer Service Centre in the heart of the CBD! 

There are friendly and experienced customer service officers on-hand to help you with a whole range of enquiries, plus you are also able to make payments and access and submit application forms.


CUSTOMER SERVICE CENTRE FAQs


What is the Customer Service Centre?
The Customer Service Centre is a centrally located place for Kalgoorlie-Boulder residents to come to easily access assistance from the City of Kalgoorlie-Boulder. The new centre will have experienced customer service staff on-hand to help you access City information, applications and make payments.

What about Boulder? 
Once the Customer Service Centre in Hannan Street is open and in full swing, we will consider the possibility of opening a second centre in Boulder.

What can I do at the Customer Service Centre?
The Customer Service Staff on-hand at the centre will be able to assist you with a diverse range of enquiries including:

  •  Accessing and submiting applications – including building application kits, expression of interest forms, bin requests, grant forms and cross-over and verge applications.

  •  Making bookings – You will be able to book your pool inspections, make a booking at a park and make an appointment with a Building Officer.

  • Animal registrations – You can register your pet and amend your registration details.

  •  Making payments – All payments owing to the City of Kalgoorlie-Boulder can be made at the Customer Service Centre.

  • General information and assistance – Our Customer Service Officers have come from across the organisation and have a diverse knowledge base to assist you with your enquiries.

Can I submit my tender at the Customer Service Centre?
No, all tenders must be received at the City of Kalgoorlie-Boulder Administration Officer, 577 Hannan Street Kalgoorlie.

Can I make rates enquiries at the Customer Service Centre?
Yes, you can make rate enquiries, payments and amend your direct debit payments however, rates disputes will need to be resolved at the City of Kalgoorlie-Boulder Administration Officer, 577 Hannan Street Kalgoorlie.